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FAQs

Do I need to create an account for placing an order?

It is not required to set up an account when buying on The Royal Garden Eshop.

What credit card can I use?

Guest may use Master, Visa, Alipay*, AlipayHK, WeChat Pay*, WeChat Pay HK. 

*Alipay and WeChat Pay accounts need to be tied to mainlanders in order to pay successfully.

I have placed the order but no confirmation email received, is the order place successfully?

Guest will receive a confirmation email in 5-15 minutes after the payment transaction. Please contact our staff with 2733 2901 if failure.

Can I change my order after it has been placed?

Once guest order has been confirmed, no changes, cancellation or refund will be accepted.

Can the order be delivered to multiple addresses?

We can deliver one order only to one address. If you wish to deliver to multiple addresses, please place separate orders for each.
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